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Returns & refunds policy

While we hope you’ll be happy with your Jehandra items, we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.

This policy applies to everything you buy from Jehandra. We’re here to support you with any issues when buying from us.

Changed your mind?

We’d like you to be happy with everything you purchase from us. Should you change your mind about your purchase, please return the product in a saleable condition with your proof of purchase, within 14 days from the day you receive the goods (the cancellation period) and we’ll happily offer a refund.

Please be aware that some products have different return time limits and exceptions when you change your mind. We do not refund certain products due to health and hygiene reasons such as earrings from our jewellery section, or unsealed CDs or oracle cards.

To get your refund, just notify us (01952 463876 or 07821 380038 during working hours) of your decision to cancel within the cancellation period listed above and then return the item to us, not later than 14 days after the day on which you purchased the item from us. For details on how to return and costs, please refer to the Return Costs section below.

Is your item faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, we are here to help. You can reach us on 01952 463876 or 07821 380038 during working hours (normal mobile rates apply).

Items we supply are required to comply with the contract. If they don’t, you have the following rights in addition to your legal rights. Within 30 days of receipt of the goods you will be offered the choice of a repair, replacement or full refund. From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund. After the first twelve months from receipt of the goods you may be offered a partial refund, repair or replacement, depending on the product and usage. You agree to return the goods, but we will bear the return postage costs of you returning faulty or damaged goods providing they have been used in accordance with all necessary instructions.

Where possible, damage in transit should be notified within 48 hours of receipt of the goods, by contacting us on 01952 463876 or 07821 380038 during working hours - local rate from a mobile).

Return costs

If the item was sold by us in our shop, you can return it for free to us in person. For books, sealed oracle cards or CDs or any gift or item of jewellery (except earrings) you can return by post, you will need to meet the costs of postage and we can supply you with a return label if you so wish.

Receiving your refund

We’ll refund your money in the same way you paid for your product.